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FAQs

Product

Research Use Only / Not for Human Consumption
These products are intended for laboratory research purposes only, and are not for human or animal consumption. The products are not intended to diagnose, treat, cure, or prevent any disease. By accessing this website or purchasing from this website, you agree that it is your sole responsibility to ensure compliance with applicable laws and regulations within your jurisdiction.
Product Testing
We verify every batch of every product through accredited, independent third-party laboratories. Analytical techniques we utilize include: NMR, FTIR, HPLC, LC-MS, GC-MS, TLC, ICP-MS, Gravimetry, UV-Vis, Titration, Melting Point, and Organoleptics. We primarily test for purity, content, sterility, and endotoxins (LPS).
Product Appearance Variations
Variations in color, texture, odor or even biochemical properties may occur due to polymorphy (differences in crystal structure). These variations do not compromise product quality.
Peptide Form
Our peptides are provided in lyophilized powder form to ensure maximum stability. Room temperature tolerance: 4-6 weeks with minimal degradation. Optimal storage: Below -20°C. Short-term storage: Refrigeration at 4°C for up to 2 years.
Storage Instructions
Storage instructions are provided on each product listing and product label. General storage: Store in a cool, dry place away from heat, moisture, and sunlight. Best practice: Refrigeration or freezing is recommended for long-term stability.

Shipping

Shipping Methods
We offer standard and express shipping options. Standard shipping takes 7-14 business days. Express shipping takes 3-7 business days. All orders include tracking information.
International Shipping
We ship worldwide. International orders may be subject to customs fees, duties, and taxes which are the responsibility of the customer.

Orders

Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. During peak periods, processing may take up to 3 business days.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package using the link provided in the email.
Cancellations & Returns
Orders can be cancelled within 24 hours of placement. Returns are accepted within 14 days of delivery for unopened products. Contact our support team for assistance.

Payment

Accepted Payment Methods
We accept credit cards, debit cards, and cryptocurrency payments. All transactions are processed securely.
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